Privacy Policy

Information We Collect

Depending on the services you request or provide, we may collect:

• Your name.
• Email address.
• Telephone number(s).
• Event address and venue details.
• Billing address where applicable.
• Details relating to your enquiry or booking, including event date, timings, themes, age groups and any special requirements.
• Communications exchanged via email, telephone, SMS, WhatsApp or social media.

If you are one of our subcontracted artists, we may also collect:

• Public Liability Insurance certificates.
• Contact details.
• General location or travel area.
• Availability.
• Any information necessary to arrange bookings and provide our services.

Information Submitted Through Our Website

When you complete the contact form on our website, we collect the information you choose to provide, such as your name, email address, telephone number, event details and your message. This information is used solely to respond to your enquiry, provide quotations, discuss your booking and, where applicable, arrange our services. We do not collect information about subcontracted artists through our website.

How We Use Your Information

We use the personal information you provide through our website, by email, telephone, text message, WhatsApp or social media to respond to enquiries, manage bookings and provide our face painting and entertainment services:

• Respond to enquiries and provide quotations.
• Confirm and manage bookings.
• Arrange entertainers, face painters and balloon artists for your event.
• Share relevant event information with subcontracted artists where necessary to fulfil a booking.
• Contact you regarding your booking before and after your event.
• Maintain internal business records.
• Improve our services and customer experience.
• Meet our legal, insurance and accounting obligations.

We only collect information that is relevant to providing our services.

Working With Subcontractors

Art FX Face Painting occasionally works with trusted self-employed face painters and balloon artists to fulfil bookings. We do not recruit or engage subcontractors through our website.

Subcontractor information, including contact details, Public Liability Insurance certificates and availability, is collected separately by email, telephone, text message or other direct communication for the purposes of administering bookings and verifying their suitability to work on behalf of Art FX Face Painting.

Where necessary, we may share relevant booking information with the assigned artist, including:

• Client name.
• Contact telephone number.
• Event location.
• Event timings.
• Relevant event requirements.

Similarly, we collect and retain contact details and insurance information from subcontracted artists to verify their suitability and administer bookings.

All subcontractors are expected to handle personal information responsibly and only use it for the purpose of delivering the booked event.

Marketing

If you choose to subscribe to our updates or request information from us, we may occasionally send emails about our services, special offers or news that may be of interest.

You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

We do not sell or rent your personal information to third parties for marketing purposes.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

Information may be stored securely in email systems, password-protected devices, cloud storage and business records that are only accessible where required for legitimate business purposes.

While no online system can guarantee complete security, we continually take appropriate steps to safeguard the information we hold.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small files placed on your device that allow websites to recognise returning visitors and collect anonymous usage information.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Website Analytics

We may use services such as Google Analytics or similar website analytics tools to help us understand how visitors interact with our website.

The information collected is anonymous and used solely to improve website performance and user experience. We do not use analytics data to identify individual visitors.

Third-Party Services

Our website uses a secure contact form to allow prospective clients to submit enquiries. Information submitted through the contact form is used only for responding to your enquiry and managing your booking.

We may also use trusted third-party service providers to host our website and support its operation. These providers only process personal information where necessary to deliver their services and are required to keep your information secure.

Links to Other Websites

Our website may include links to external websites for your convenience.

Once you leave our website, we are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing any personal information.

Photographs and Reviews

We may display photographs, testimonials or reviews from previous events on our website and social media.

Where identifiable individuals are featured, we will seek appropriate permission before publishing images, particularly where children are involved.

If you would like any photograph or review removed, please contact us and we will deal with your request as promptly as possible.

How Long We Keep Your Information

We only retain personal information for as long as necessary to:

• Provide our services.
• Meet legal, tax and accounting obligations.
• Resolve disputes.
• Maintain appropriate business records.

When information is no longer required, it will be securely deleted or destroyed.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Restrict or object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.